A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. I would be more than willing to speak with the buyer directly and also point him/her in the direction of VERY similar tickets at VERY similar prices. It's automatic when you cancel now. FAQ. Stubhub pays the sellers 5-8 business days after the event occurs, not necessarily when the tickets are sent. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. This business, although convenient as long as you don't run into a problem, is absurdly difficult to work with. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. They cost $4,970 (4,100). Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). The clause is designed to protect both buyers and sellers. That stinks. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Did you find it helpful? StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. Everyday: 5:00 AM - 9:00 PM Pacific time. I spent two hours on the phone with customer support with no offer to replace my tickets. Poor customer service is the biggest pet peeve to DoNotPay. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. The fault lies with you alone. Easy sales process: All you need to do is follow these short steps below: Voil! Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. Shame on StubHub for conducting their business this way. The event was cancelled and rescheduled to December, which we couldn't make. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. So I called customer service. I have a feeling this is not going to turn out good. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. Order Help; Ticket Delivery 10-23-2021 06:34 PM. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. There was nobody to get a hold of at StubHub (great strategy on their part). Check your multitude of notes! Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. The company prides itself on being a Fan-to-Fan service. Will it go to collections? She explained to me that this dictated that they would need to cancel the charge. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . I find that extremely hard to believe. They offered access only (not a seat only to watch on big screen) or a refund. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. All Rights Reserved. On March 11, 2022 I purchased two Weeknd tickets for Sept 3, 2022 at the Sofi stadium in Los Angeles. However, where they drop the ball is the follow through. Unfortunately, you're out of luck since you had the dreaded double-sale. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. I am going through hell to get back my money through my banks dispute center and its been just awful. The company prides itself on being a Fan-to-Fan service. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. and take advantage of this neat service whenever you need it. Well start sending you the news you need delivered straight to you. 24/7 customer support: There are many more honest services out there. Another way you might reach the company is by sending them an email. Enjoy reading our tips and recommendations. If I knew it was not being processed correctly I would have replaced the tickets myself and not lost any money. StubHub: $245 - $542. I have an $800 ticket tied up and I cant access my account. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. So Stub Hub would get double the money if a seller cancels? We aim to provide readers with the most up-to-date information available about today's consumer products and services. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. Travel Rewards Cards; Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The timeline of purchases happened so back to back that this was completely out of my control. PLEASE NEVER PURCHASE YOUR TICKETS HERE. I spoke to them and they said nothing they can do. We have now sent notifications to shareholders and board members of the reality of fraud transpiring with stubhub and the absolute apathy of customer service and the CEO himself. I was more than communicative. Thank you, you have successfully subscribed to our newsletter! Sorry we couldn't be helpful. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. I sold Harry Styles tickets for this Friday (Sept. 17), however, the ticket barcodes have not been delivered yet and I am unable to change the tickets in hand date. The guy was horrible and kept saying he understands my problem etc. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. Are You Having Trouble Getting in Touch With StubHub? Under their sellers policy, section 3. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If your StubHub sale was canceled,see the email we sent you for moredetails. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. The seller would net $85.". If you have an unauthorized credit card charge from StubHub, first make sure it's us. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I asked them to help me transfer my tickets since I want to sell them. We are changing the way you register and sign-in to the StubHub Community. A link has directed you to this review. Instead of giving me a refund, they gave me a coupon. . That was the end of the conversation. From everything weve seen, the StubHub customer support is quite thin, to say the least. Do I have any reasonable like to stand on? The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. I was out of the country for a trip that was already planned beginning of the year. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. That was my first and last sale. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. The tickets were exactly what I advertised them as. The company does have something they term FanProtect Guarantee in its User Agreement. Did you find it helpful? All Rights Reserved. Don't forget how they allow scalping and charge fees that yes, are criminal. It was absolutely terrifying. By clicking 'Buy now,' you complete the order. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Do NOT use stubhub. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. By clicking 'Buy now,' you complete the order. I contacted Stubhub at least 6-7 times. 2 Likes Reply. They cost $4,970 (4,100). To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Spent hours getting this sorted on three different calls. They did not have or offer any replacement tickets. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. 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