By I know I've been able to do this in the past, but I just tried to upgrade an upcoming sailing to a balcony and the phone rep says that after final payment no room category changes are allowed. Just in case there is another price / booking issue between now and your sailing date, be sure to have your agent do a 3-way call - you, RCCL and the TA. This is a community for sharing cruise-related experiences, opinions, news, etc. As for the dining - since you booked one of the cruises yourself, use that one as your main reservation. The $25 onboard credit per cabin definitely was not worth this angst. $18 for an upgrade from an Interior to a Spacious Oceanview Balcony on the aft of the ship is well worth 30 minutes and two phone calls. I know people will say you should book with RCCL instead of a TA for situations such as this. Starting to get really excited now. I asked why. The cruise market appears to be different from pre-covid. I agree with the other posters. They were happy to make that switch for me. You would have to google your cabin number once it was assigned (unless you booked through Royal direct, it's on your invoice). They come and go quickly sometimes. 2 days ago we upped from an interior to an ocean view on Empress and paid the $30 difference, again after final payment. Sounds like he's just LAZY!! On the contrary, a few weeks ago I saw the ticket price of my NCL cruise went down (about 350 per person) and I called their line and they refunded me about 700 total (2 people) with just a phone call. If you are in the US, you can call and upgrade your cabin after final payment. For us it was a huge win-win as I didnt think we could take advantage of a price drop after final payment. By reney313, November 12, 2012in Royal Caribbean International Prev 1 2. CC Help Jenn Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. That seems to be the only thing "right" that I did.. Now I have to figure out how to get their reservation # connected with ours for the dining table. No , once you have made final payments thats it . Here's what's happened so far: Last month there was a big price drop overnight, so I called up and asked to upgrade, but they were unable to match the price I found online. I see that you just changed today. Final payment is the cutoff. I don't quite understand it.. usually RCI will allow you to pay for an upgrade, even after final payment, as long as the price you are seeing is not one of the "Tuesday specials", but even if it is, you can always try. You should be able to call yourself and connect all the other (TA) reservations to that one. Nothing changed, you got bad info. Is that the new policy, and if so does anybody know when it changed? Now that you booked a Royal Caribbean cruise, you might be wondering if there is an option to upgrade your stateroom to a larger, better or conveniently located room. Seeing as the balcony's so cheap might look into a JS! However, my final payment wasn't/isn't paid yet. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. Started October 12, 2018, Copyright 19952022 The Independent Traveler, Inc. To find out if you are eligible for the RoyalUp upgrades program, click here and enter your Last name and Booking number. Told when we were on board and met a few people that they did the same thing (around the same time we were looking) only had to pay the difference from Balcony to Suite. I'll give them a call when I have the money in my bank. Started June 21, 2021, By That is why I keep questioning myself and if I'm understanding the policies correctly. Also look at Royal Up for an upgrade. If it's not then I will stop trying to look at upgrade opportunities. I'd try calling Crown & Anchor if you are a member. Started August 27, 2021, By Our allocated rooms at the moment are on deck 11 front facing, which im not massively keen on so i think we would still be better off changing to the oceanview balcony guarantee. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Well, the good thing is my dad understood. CC Help Jenn Thanks for sharing any knowledge or experiences. This morning I checked, and sure enough, the guarantee was gone. Of course I would have rather had the cash but having hundreds of dollars of OBC to cover gratuities and whatever else was nice. Will RCI not upgrade 13 days in advance of sailing? I dropped it because I figured it was really because it was a Tuesday sale. awestover89, September 6, 2021 in Royal Caribbean International. Yup many cruise lines will do price adjustment prior to final payment. Someone at Royal must have mistakenly hit the refund button. D.Mckinnon His current room is now $700 cheaper than what he paid so he is not a happy man. Great prices for neighborhood balconies as well. If I wake up tomorrow morning and the price is the same, does that mean the deal is over and I should be able to upgrade at the online price? Clear editor. With your support, we can create more exciting content and share with everyone! Make Sure Your Voice Is Heard! You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. We would have to check if there still is a price difference at this point, but are there any benefits after final payment has been made? If the price was listed in the weekly sales flyer, then it could be restricted to new bookings. Thank you very much for your quick reply. You may loose any special perks given at time of original booking, and have to go with current incentives. By CC Help Jenn I'm not even going to ask for his assistance on that. The numbers for upgrading to a full suite, however, are all over the map. I will keep looking :). It was approx. You will lose any booking perks you currently have unless they (or better perks) are currently being offered. However, when I called RC, they indicated that the price I saw online was not available as an upgrade price, it was only available as a new booking and that the upgrade price would be significantly higher. reney313, November 12, 2012 in Royal Caribbean International. I know he did confirm through his system on saturday I was available for the rate on the upgrade. You are right it's a bit of a lottery, you have to decide if the location and view of your cabin is worth the savings, as you have no say in these. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog. I know that doesn't seem logical at all. Will Royal Caribbean allow me to get an upgrade t. If declined they will place you in a stateroom in a location that you yourself would not have selected at the time of booking if you choose to select your room location but if your bids have been declined they will put you in whatever stateroom is available incategory that you selected, but not in the same location that you had selected at the time of the booking. If a stateroom is available for a complimentary upgrade, and it meets your upgrade preferences, we will notify you at your email address on file to communicate the upgraded stateroom details. I just wanted some advice to see if what he is telling me is true. I found a great rate and jumped on it, I'm glad I did. 2023 Cruisers' Choice Awards! (Not sure if this is applicable or not in your case based on my read of your explanation.). The most recent time was Saturday. I found a Grand Suite on Royal's website that was only 50 bucks more per person than what I paid for our Junior Suite on the Oasis. Offers are based on two occupants per stateroom - only the first and second guest will be charged. Finally, it's NEVER too late to upgrade as far as RCL is concerned. I would find another TA or book direct with RCCL next timeit sounds like he doesn't want to do any additional work once you have booked and paid in full. A rep from the C&A line was able to do it, although he did have a minor problem and had to put me on hold for about 15 minutes, but got it done with no problems. Also, sometimes the sailing is removed from the weekly sale, but the price stays low. You can go to Guest Services to speak with them immediately upon boarding but I would not bet on this being an option at all. L454S, that's how I understood it to work too but I specifically asked if she was unable to move me to a room that cost less even though I wasn't asking for a refund and she confirmed that was the case. Royal Caribbean International Paid Upgrade after Final Payment? She told us since final payment was already made we couldn't get a reimbursement of the difference but are now on a waitlist for a possible room upgrade. A few weeks out some Suites came up anyway long story short we were told that we would have to cancel and rebook, not an issue but we would loose the total money and would then have to,pay for the suite in full. Again, I dropped it because I didn't have time that day to be going back and forth with him. And now I don't have to worry that I would always want a balcony (I have never had one in my 13 previous cruises!). Should you wish to change your room before your sail date, please call one of our customer service agents at 866-562-7625. I use RCI vacation planner and love having the access to them for my very often paid upgrades. You have confirmed that generally this should have been available. Make Sure Your Voice Is Heard! He first came back and told me it would be several hundred dollars more. I was waiting until 2 weeks out (which was yesterday) as it seemed that was the right timeframe. If not, just leave blank, How to upgrade your cabin on Royal Caribbean, Video: What to know before booking the cheapest room on a cruise, Secret Royal Caribbean staterooms: Freedom of the Seas stateroom 6305, Oasis of the Seas Category 6N Ocean View Stateroom Photo Tour, I tried the best inside cruise ship cabin hacks to see how well they worked, Royal Caribbean creates new Spa Stateroom category. I went and checked and it doesn't look like I'm getting a refund. I'm really stunned but I think their specialty might be in large group cruises so maybe dealing with an individual is not their cup of tea. You aren't cancelling your booking and just doing a stateroom upgrade, so unless you paid final balance then your balance would just be reduced. Wow,this agent is sure a winner.and he comes from a award winning agency? Suite benefits are only for guests actually booked in the suite, a connecting room confers no suite benefits. As we come from Australia we spoil ourselves. My friend paid for a CP View room on Allure, now the Ocean View Balconies are $300-$400 cheaper than what he paid for the CP View room, he has paid the full amount and the final due date has past. These things are always changing, but within the last year I've had some price drops after final payment on RC in which my travel agent was able to get the difference in onboard credit. CC Help Jenn Hi! I checked yesterday, it was still showing available. They just canceled the hold I had and grabbed the cabin back into my original reservation. I hated sending him an email this morning to tell him it wasn't to be. It's past my final payment, since our cruise is December 8. We had a Balcony that's fine as no Suites were avaliable at the time. However, we used a TA on our upcoming Splendour cruise and were able to upgrade twice due to price drops. Which ones stopped it after deposit? Upload or insert images from URL. I'm sorry that it sounds like you've missed out some great opportunities regarding your cabin upgrade. Make Sure Your Voice Is Heard! If you have an account, sign in now to post with your account. I feel like I am annoying my agent. When I called to go ahead and book it we found out it was a 'new booking' only price - but the agent talked to Resolutions and they let me have it. Royal Caribbean accepted my $4,200 upgrade bid for a downgraded cabin Michelle Couch-Friedman August 29, 2022 Royal Caribbean offered Stan Fernald and his wife the opportunity to bid on an upgraded cabin for their upcoming cruise. Nothing much after final payment date has passed. Just like a Royal Caribbean adventure, the possibilities are endless. He said it would be and there would be no problems. I think maybe he is very busy with conferences and other engagements, so I'll give him the benefit of the doubt. $140 on one reservation and $300 more on the other reservation so both would be paid upgrades. I'm glad I saw this topic. These are the types that give TAs a bad name. if they did refund you should see it on the website , it should reactivate the make a payment option and the amount would be there on negative. I got excited, called Royal (it was 3am), and someone actually answered at that hour! I am definitely his daughter because once I'm on the ship (or a beach) with a margarita in hand, I won't even remember anything about a balcony! Just gotta wait 3 weeks for the dosh now and control my excitement. You can post now and register later. This would mean that the upgrade would be allowed, even without it costing more. Started June 21, 2021, By RCI reservations takes call 24/7. I don't want to be unfairly blaming him, so I would like to know if what I'm attempting is even allowed. You will be able to leave a comment after signing in, By CC Help Jenn Powered by Invision Community. If you want to email and ask for it to be done(without asking the TA,email rcldining@rccl.com and ask them, BTW-you can also email the ship for your dining preferences(to sit with your friends)include names,cabins and booking numbers, MA_RestaurantOperationsCoordinator@rccl.com. (Actually more than that, but only 3X have I contacted my travel agent to complete the upgrade). Make Sure Your Voice Is Heard! No need to wait for a TA to be open or wait for a TA to contact RCL on your behalf. This topic is now archived and is closed to further replies. Cruise lines sometimes offer special promotions in which two different cabin categories are priced equally -- so if you book the . Does this seem right? The first time it was on Tuesday. He called me about 30 minutes ago and let me know that he could not secure the upgrade because it was "too late for an upgrade". Two meta category upgrades winning bids seemed to fall between $100-$150 per person. I politely declined because it just seems like price gouging to me to expect me to pay close to $1000 more to upgrade when someone booking new only has to pay $88 more than the price of my. Us, you can call and upgrade your cabin upgrade use that one as your main reservation onboard per! And if so does anybody know when it changed main reservation $ 25 onboard credit cabin. Royal Caribbean International give TAs a bad name out ( which was yesterday ) as it that. Are the types that give TAs a bad name the dosh now and control excitement. So he is not a happy man and jumped on it, I dropped it because I did n't time. Our cruise is December 8 case based on my read of your explanation. ) sign now! 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