to confirm if your product(s) are under warranty and eligible for repair, exchange or replacement. Battery contact Insert the battery to align with the battery contacts. This video will walk you step by step on how to unlock T-Mobile Franklin T9 Hold the power button for 5 seconds til it powers off. Franklin T9 Mobile Hotspot General Use Guide. Here you can check out how to configure things like Wi-Fi Basic Settings and Mobile Network Settings. Click it, and the process should walk you through the steps to get your devices wireless connection working again. Borough of Manhattan Community College Power/Menu Button Turn on/off T9. If you have trouble locating your T9 Mobile Hotspot Admin, this section teaches you where to locate the messaging portal. There are a couple of logistics that need to be done to guarantee full activation. Once inside, a booster amplifies the cell signal received by the outside antenna and relays it to strategically placed indoor antennas in the troublesome spots more commonly known as dead zones. WiFi and admin passwords can be located on the device display by quick pressing the power button. Back Cover Notch - Lift the notch to open the back cover. Press and hold the POWER key on your phone for five seconds. In this video, we show you how to set up your device and get connected to your T-Mobile. If you have Internet access from other devices connected to the same mobile hotspot, restart the computer or other devices you get the "No Internet access" error on. For more help getting up and running with your new device, please contact T-Mobile. The device has its mobile hotspot portal that you can open through a browser. This provides us the flexibility of connecting either a smartphone or laptop to the device. Since it connects directly to hotspot devices, they'll receive the strongest signal possible. WHERE DO I FIND THE PASSWORDS ASSOCIATED WITH MY DEVICE? The first thing to try is to restart your Android or restart your iOS device you're using to establish the mobile hotspot. Like most operating systems, the Linux is bound to system updates. From the necessary links to buttons, youve got all the information on your fingertips. Power/Menu Button - Turn on/off T9. To avoid further confusion, check out this section to learn more about your settings. Many variables, including as terrain, hotspot placement, distance from tower, network congestion and other factors, may affect the speeds measured during conventional use. Well also be needing the right devices to provide strong coverage. However, a slightly larger display might have been a better option for improved accessibility. This way, we can know if the mobile hotspot is running into issues or not. Power/Menu Button - Turn on/off T9. My Mobile Hotspot is not working. So, given that the T9is faulty (and it is, clearly, faulty), can anyone tell me if the T10 works properly? Plug the cable and charging brick into a wall outlet to begin charging. Since you cant run with out battery with out pressing the button, running without a battery isnt a option. Unfortunately, the mobile hotspot is not capable of operating on 5G yet. Using it for video surveillance at a rental property. Understand your device better with a manual. Goes out to lunch same as others have described. It can also help to go to Settings > General > Reset to reset your network settings. T-Mobile customers may use any compatible GSM, UMTS, LTE, or 5G device, such as a tablet or smartphone, to access our Broadband Internet Access Services, as long as they do not cause harm to our network. I need to keep my Mobile Hotspot secure from unauthorized access. I added "profile5" and they said for name to typethe identical APN name as profile1. Simply disconnecting all power, (no usb connection and removing the battery) for 30 seconds, then restarting the device will clear some issues. The GlocalMe Numen Air is, in our opinion, the best-looking option in this list of the best mobile hotspots. Some devices come with a built-in hotspot, but youll still have to activate the service with your carrier, so call your provider if everything else looks to be in order. We can check whether its connected to a Wi-Fi or its current battery capacity. As such, it is important to invest in quality connections. The processor is made to provide quality connectivity and up to 4G LTE connection. Passive Antenna Adapter Cable for Franklin T9 Mobile Hotspot Fme Male Connector. With a signal booster, youll be able to fix your mobile hotspot connection problems once and for all, for all your devices and for any cell network. Like other devices, the Franklin T9 Mobile Hotspot will need to undergo several software updates. Adapter attaches with Velcro on back of device over internal antenna ; Buy it with + + Total price: To see our price, add these items to your cart. If your connection is active but its actually your data thats slow or prone to drops, you might need a signal booster. Copyright 2020, Wilson Electronics, LLC. Just press the power/menu button shortly after the display is on. When complete, restart to see if it works. Submit a RMA (Return Merchandise Approval). Is there a way to set it up such that it restarts automatically when the power comes back on? You can change your WiFi password, your admin password as well as your SSID Network name in the Web User Interface. In the above, replace YOURIMEIGOESHERE with the IMEI number of the T9 Hotspot. Display - Provides device status information such as battery, service signal strength, the number of users connected with Wi-Fi etc. Ensure that you have Mobile Hotspot enabled on your phone: Android . This device does not have an antenna port to directly connect an antenna to, but you can use an antenna with your device by using a passive adapter cable. Casual users may be satisfied with what the mobile hotspot has to offer. . The 4G LTE can support 2, 4, 5, 12, 25, 26, 41, 66, 71 bands. In a matter of minutes, it helps you understand the device on an in-depth level. You likely already know the places its where your calls most frequently drop and where data slows to a crawl. Other than that, the mobile hotspot is pretty standard. The WIFI appears to be on (i dont even see that i could turn it off if i wanted to). Change the "APN protocol" and "APN roaming protocol" settings to IPv4. Feedback heard and being passed along. The RG2100 5G mobile hotspot is made by Franklin Wireless and sold by Metro by T-Mobile. At the direction of T-Mobile, I've done a reset via the device and via the UI, with no difference. Anyone know if the T10 solves this issue? Just press the power/menu button shortly when the display is on. New York, NY 10007 streaming video) About Basic Information Service Provider: T-Mobile Forums. There may be times where a software update suddenly runs into problems during the process. This hotspot has an OLED easy to read screen that displays status icons. Doing so may cause damage that voids your warranty. Please try again. The screen on the hotspot will go blank, but as long as the power light is blinking green, you will remain connected. To power off the device, hold the power button. Where do you need to improve your cell signal? I added "profile5" and they said for name to type the identical APN name as profile1. If we need to stay connected through a cable, we can rely on its USB Type-A port. Additional Info : 2) If you still have issues call toll free. 10 SIM error messages typically indicate that the SIM card is not provisioned. I also thought of the idea to have the outlet that the unit is plugged intoessentially power cycle itself daily, so that the device would restart itself daily and not run into this problem. Battery Life: 8 hrs usage, 48 days standby (2450 mAh), Maximum Number of Connected Devices: 15 Wi-Fi, 4G LTE (bands 2, 4, 5, 12, 25, 26, 41, 66, 71), Max Theoretical Speed: 150 Mbps Down / 50 Mbps Up, Wi-Fi Technology / Frequencies: 802.11 b/g/n - 2.4GHz or 5GHz (not both at the same time), Dimensions: 4.13" x 2.63" x 0.51" (2.99 oz), Can run without battery if attached to a power source. The Franklin T9 Mobile Hotspot has a compact build that only comes in black. The Display provides device status information such as battery, service signal strength, the number of users connected with Wi-Fi etc. Nov 13, 2011 62 7. In need of a strong, reliable Internet connection? Despite that, we are still able to get a decent connection. Otherwise, it may disrupt the overall performance of the device. It will not work with CDMA carriers including Sprint, Verizon, etc. The annyoing part is the SIM that comes with the brand new packaging doesn't work at all. Im going to try Lobys directions. By boosting the signal you already get around your car or home, a cell phone signal boosterrelays the strong outside signal to your devices inside, whether its a phone, mobile hotspot or another cell-capable device. This is a major pain. In comparison to the LINKZONE 2, it has shorter battery life and does not have the ability to charge other devices. Shows device menu and information. Has anybody figured out how to bypass the T-Mobile hotspot throttling on the OP8? Check out the whole thing by downloading the manual document. ($). The processor itself has garnered widespread attention within the modem markets. This is also accompanied by a brief explanation of the buttons and what each button does to the device. There is also a text panel available that can provide simple information. No matter where we care, we can still receive adequate Internet access. Directions If storing your mobile device for a long period of time, it is recommended you remove the battery. It normally takes 3~5 hours, depending your power sources and device status to fully charge the battery. Instead, our system considers things like how recent a review is and if the reviewer bought the item on Amazon. That is a total of 8 hours of using the device non-stop. Press Windows key + X. Click Device Manager. Is there some code I can text to the unit to have it reboot ? Now it should be successful and the pop up will ask you to reboot your hotspot device. Support LineMonday - Friday: 7AM - 6PM MSTSaturday: 8AM - 4PM MST+1 866 294 1660. Do not use any tools, sharp objects or any utensils when dealing with the battery. The Franklin T9 Mobile Hotspot features a small display on the front cover. Select the new APN you created as default. This mobile WiFi device has a Qualcomm MDM9207-0 processor and operates with Linux 3.18 OS. Overall, its safe to say that the device does its job of becoming a mobile hotspot. While youre sure to have experienced reliable data speeds in the open air around your home or inside your car, a tell-tale signal issue is that once you step inside your connection slows to a crawl, and dropped calls become commonplace. Compatible with Franklin T9 Mobile Hotspot, This is a passive adapter which does not work as well as an adapter that connects directly to device. This device is available with the Contributor level of membership. The Franklin T9 Mobile Hotspot is installed with a 2,450 mAh battery. 2. Depending on your specific device or network, you may also need to update your data profile or activate your hotspot with your provider. it will say the entry is incomplete. After long usage, your Franklin T9 Mobile Hotspot is bound to run into some issues. If you do plan to use your device plugged in full time where AC power is available, we recommend removing the battery and running your device on AC power only. Unable to add item to List. However, the device does not auto-startup upon losing power, the button has to be manually pushed in order to fire up and begin broadcasting a signal. Before using your mobile hotspot, ensure that the battery is fully charged. Profit by protecting your security online while mobile. Press and hold the button until "Goodbye" message Turn Off appears. If that doesn't do the trick, ensure that you're on the latest OS version and restart your device. As far as settings go, setting up the mobile hotspot should be fuss-free with these instructions. Troubleshooting a hotspot with no internet isnt a one-size-fits-all approach, so youll likely have to spend some time on each device. For starters, it offers global 5G speeds . Nothing like a good piece of information to help you make your device better for the long run. The Franklin T10 Mobile Hotspot is a powerful 4G LTE solution for home, small business, and more. However if you remove to battery and power is lost, then you are required to press the button to reboot. If you have an alternate USB WiFi adapter, give that a shot. Free shipping for many products! Airplane mode will prevent an internet connection for both the phone and any device connected to it via the mobile hotspot. I received a Franklin T9 Test Drive kit yesterday. Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. HOW COME MY DEVICE WILL NOT POWER ON? Sorry, our virus scanner detected that this file isn't safe to download. Shows device menu and information. Ours has to be online 24/7. The manual gives you hindsight on all of the common problems that might occur. Avoid placing your device in direct sunlight, on top of other electronic devices, or near wet conditions. Operating systems may not appear to have a significant role in mobile hotspots. If you are the school administrator, then you use the admin account and password in order to go . For casual Internet users, this should be enough. 1 Welcome This booklet helps you get started with your new Franklin Wireless T9 Mobile Hotspot. Proper data connection has gained us access to more opportunities in life. The Franklin T9 mobile hotspot supports all possible T-Mobile/Sprint 4G bands, including T-Mobile's extended range bands and the bands formerly used by Sprint. We will guide you step by step to find a solution to your question or problem. User manual Any help with this would be greatly appreciated. The City University of New York It also analyzed reviews to verify trustworthiness. With the battery out, you get the Charged too long please disconnect the charger nonsense. If the sim card is not inserted, the T9 seems to function normally, with access to web admin. or SIM card, please make sure the device is not connected to any power sources. Partners| Privacy | Terms of Use | Careers. 7. There are 0 customer reviews and 3 customer ratings. Power Up the hotspot To turn your Hotspot on or off, press and hold the Power Button on the front of the device for at least two seconds. WHY DOES MY DEVICE DISPLAY A NOT ACTIVATED MESSAGE? Thx. 1. Went into the UI with my laptop, and it shows: Network Status: Disconnected Network: WCDMA ($), Shipping cost: If none of these FAQs helped you should contact us. It doesnt just help us stay in touch with people. Translating this into hours, the mobile hotspot can withstand a standby time of 48 hours. I cant say specifically how long thisperiod was but it was less than 2 weeks beforethe unit stopped broadcasting a signal and we received a message on the hotspot unit stating Charged too long please disconnect the charger. Alas, I dont know if theres a way to use these in an extended use scenario, but perhaps someone at T-mobile can help? Product Type - Networking Router. This would have been useful in the event we accidentally lose the mobile hotspot. Meanwhile, the 3G/4G can support 1, 2, 4, 5 bands. YesNo Related Topics Other Users Found Helpful Tutorials: Besides that, the manual teaches you how to switch on/off your internet traffic to save up on data. If not, you can try updating both your Network adapter drivers or uninstall them. Although, there are a few aspects that require improvements. Furthermore, the processor allows the mobile hotspot to stay connected with some devices. Carrying it everywhere shouldnt be that hard, especially since its incredibly lightweight. Makes sense if you use an old style timer to turn on and off power to the hotspot for a few hours a day to charge the battery. Help others learn more about this product by uploading a video! First, I need to figure out if the T9 will work. 6. Additionally, the mobile hotspot can connect up to 15 devices through its Wi-Fi sharing feature. Features : [INNOVATIVE DESIGN] BoxWave Cable Compatible With Franklin Wireless T9 . Here's a screenshot from my iPhone to show you what it will look like. I called them for help because my phone and later my tv would show very goodwifi," but said I had "no internet," and were not letting me view anything online. It contains a visual diagram of all components accompanied by their respective labels. Users will need to insert a Nano SIM Card before we could even operate the device. When I turned it on, it showed 3G on the display with full bars, but no Internet service. If youre on a Windows computer, it could have nothing to do with your hotspot at all and could be an issue with your network adapter or drivers. Price: It all starts with an outside antenna, which communicates with nearby cell towers and feeds the signal in. Ensure that you press and hold the power button for more than 2 seconds. But it will be a different story if the mobile device is connected to 15 devices. The device has received some recognition for offering coverage that we can rely upon. Slow or dropped connections can be due to poor signal reception. Franklin Wireless stands by our products and offers a 1-Year (12 Month) Limited Warranty on all Devices and Parts from date of purchase. These are typically notifications regarding your mobile hotspot usage. A mobile hotspot protects you against these nagging problems, whether they exist in your home or car, and it even guards you against future network changes or surrounding developments that may negatively impact the signal you already rely on today. . Compatible with Franklin T9 Mobile Hotspot ; This is a passive adapter which does not work as well as an adapter that connects directly to device. Its very frustrating as we have 7 clocks and I have to drive around to each to reboot. The battery discharges faster as additional devices connect to your hotspot. Read more about the condition For parts or not working: An item that does not function as intended and is not fully operational. I have the exact same issue. Cheers. Frequently Asked Questions and Troubleshooting. Your mobile device is equipped to support running without a battery while plugged in. Youll find yourself downloading the entire document soon enough. Unfortunately, while many hotspots have similar functionality and feature sets, the exact workings of each hotspot are different for each device, operating system, and carrier. One cannot by default edit the APNs for instance. If it is, you may have a connection or hardware issue that needs the assistance of advanced support at the Apple Store. Outlets and voltage differ internationally and this product may require an adapter or converter for use in your destination. First, let's make sure that you are holding the POWER key long enough. Thank you. I am not sure I really want to stay with this lame-ass company, but you know There is Devil you know vs. the one you dont. Is the Franklin T9 Mobile Hotspot a good device? The size is perfect enough to be put into our pockets. The Franklin T10 Mobile Hotspot is a powerful 4G LTE solution for home, small business, and more. Please contact wireless carrier for service coverage information and to ensure data/service account is active. Compared to other mobile hotspots, the device does have a relatively smaller RAM size. You can also connect up to eight Wi-Fi capable devices to the Internet at once - depending on what the devices are doing (e.g. Back Cover Notch Lift the notch to open the back cover. Concluding our Franklin T9 Mobile Hotspot review, we believe this is a great option for our Internet connection needs. After about 2 years, i started getting these For extended use please remove the battery messages. It could be that your built-in adapter is malfunctioning for some reason, and an alternate adapter will help you rule that out. No need to panic. To view all of the hotspots we are tracking, head on over to our Mobile Hotspot & Modem Gear Center. On your computer, head to your WiFi connection settings and delete the profile associated with your hotspot. Specifications. Watch more of our videos here: https://www.youtube.com/watch?v=zCJxmvj-mEM\u0026list=PL0mz2nejZ-DhGdVpCFLW88D2SLjUOwu1E\u0026index=4\u0026t=2sVisit our website to get your Franklin T10 Mobile Hotspot: https://www.t-mobile.com/hotspot-iot-connected-devices/franklin-t10-mobile-hotspotSubscribe to the T-Mobile YouTube channel and be the first to watch our new videos!https://www.youtube.com/user/tmobile?sub_confirmation=10:00 Intro0:23 Franklin T10 Hotspot Setup0:44 Network name and password1:21 Inside the BoxCan't get enough of T-Mobile? Seems like a nice safety feature they added to have this.HOWEVER, we did remove the battery and the unit was working great for aperiod with no battery, just plugged in via the usb charger. Back Issue Resolved? 1. 4. For first-time users of mobile hotspots, operating the Franklin T9 Mobile Hotspot can be slightly intimidating. You can find your Wi-Fi Name and Password any time you need. Has anyone else attempted this solution before I place an orderfor this router? If it does run, with or without the battery, continue troubleshooting. If hotspot WiFi still isnt working, try connecting over USB or Bluetooth to see if its an issue with only the WiFi connection. Switch to the on position (the bar will be green). I thought about the timer prior to leaving but could not find one in time. Charger Port The USB charger connects here. This booklet helps you get started with your new Franklin Wireless T9 Mobile Hotspot.For more help getting up and running with your new device, please contact T-Mobile. Not all services will work all devices. > Best Cell Phone Signal Boosters for Rural Areas, > 9 Tips for Boosting Your Cell Signal at Home, > Mobile Hotspots and Hotspot Boosters: What You Need to Know, > How to Find a Cell Phone Tower Near You. To charge the device, connect the included micro USB cable to the charging port on the side of the hotspot. But for users who simply cannot live without the Internet, there are more suitable options out there. In the Franklin T9 Mobile Hotspot user manual, you can learn how to access your data connection through a browser. The router powers up automatically when when plugged inso it will restart automatically after a power failure, and I can put it on a timer to power cycle it if I need to. I use the T9 as a backup to the primary Starlink internet which has been working 100%, so i may not need a backup anymore. Scroll down, select Network adapters. The Hotspot M2M Signal Booster Bundle complements TS9 cellular routers and portable hotspots. I want to test the battery life for a day and then attach it to a timer to only charge 5 hrs a day and see how it goes! Enter your username or e-mail address. T9 Franklin Mobile Hotspot Wi-Fi and Mobile Hotspot Security . However, it is important to remember that the number of connected devices may affect Wi-Fi speed. Plus, we couldnt resist the fact that it can provide the Internet for so many devices at the same time. Without one, you might be able to hack together a temporary solution for one device in a certain location, but the second you move to the study or you bring another phone online, youre back to the same issues. The battery does chargeand draindaily but not completely. Please try again. The device comes with a built-in Wi-Fi, which supports up to 150 Mbps for download and 50 Mbps for upload. Click Run the troubleshooter. We'll send you an e-mail with instructions to reset your password. 2022 Franklin Wireless Corp. All Rights Reserved. Adding settings put. Still have issues call toll free administrator, then you use the admin account and in... T-Mobile hotspot throttling on the OP8 all starts with an outside Antenna which... In the Franklin T9 mobile hotspot is a total of 8 hours of using the device has compact... Way, we couldnt resist the fact that it restarts automatically when the power button for more getting. ) if you have an alternate adapter will help you make your device in sunlight. You likely already know the places its where your calls most frequently drop where. Full bars, but as long as the power light is blinking green you. Strength, the mobile hotspot Wi-Fi and mobile hotspot portal that you can change WiFi... 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